Welcome to our website. Your privacy matters to us, and we are committed to protecting your personal data in accordance with applicable laws, including the Data Privacy Act of 2012 of the Philippines.
1. Information We Collect - We collect only the information necessary to provide our services :
a. Personal Information
b. Booking and Payment Information
c. Technical Data
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IP address
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Device and browser type
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Cookies and usage data
2. How We Use Your Information
We use your data only for specific, legitimate purposes:
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To process and manage hotel bookings
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To communicate reservation details and customer support
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To process payments securely
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To improve our website and services
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To send promotional offers only if you opt in
We do not use your data for unrelated or undisclosed purposes.
3. Sharing of Information
We only share your information when necessary:
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With hotel partners to fulfill your booking
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With secure payment processors for transactions
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With service providers (e.g., IT, customer support) under strict confidentiality agreements
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When required by law or legal processes
We do not sell or rent your personal data to third parties.
4. Data Retention
We retain your personal data only as long as necessary:
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Booking records: up to 5 years for legal and accounting purposes
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Customer support records: up to 2 years
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Marketing data: until you withdraw consent
After this period, your data is securely deleted or anonymized.
5. Data Security
We implement appropriate safeguards, including:
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Secure servers and encryption (SSL)
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Restricted access to personal data
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Regular monitoring for vulnerabilities
Payment information is handled by certified third-party providers compliant with industry security standards.
6. Your Rights
You have the right to:
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Access your personal data
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Correct inaccurate or outdated information
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Request deletion of your data
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Withdraw consent for marketing at any time
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File a complaint with the National Privacy Commission
To exercise your rights, contact us at: csr@cocotel.com
7. Cookies and Tracking
We use cookies to:
You can manage or disable cookies through your browser settings.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
Email: csr@cocotel.com
