Start Your Tropical Escape Today
Secure your room at El Pueblo De Hermano and experience the best of Lian, Batangas.
Start Your Tropical Escape Today
Secure your room at El Pueblo De Hermano and experience the best of Lian, Batangas.
Sitio Matuod, Barangay Binubusan, Lian, Batangas, Philippines, 4216
Terms and Conditions
By booking with us, you agree to our resort policies. Check-in is at 2:00 PM and check-out is at 12:00 PM. Cancellations must be made 72 hours prior to arrival to avoid fees. All rooms are strictly non-smoking.
Privacy Policy
Privacy Policy
Welcome to our website. Your privacy matters to us, and we are committed to protecting your personal data in accordance with applicable laws, including the Data Privacy Act of 2012 of the Philippines.
1. Information We Collect - We collect only the information necessary to provide our services :
a. Personal Information
Full name
Email address
Phone number
Billing and mailing address
Government ID (if required by property)
b. Booking and Payment Information
Reservation details
Payment method (processed securely via third-party providers; we do not store full credit card details)
c. Technical Data
IP address
Device and browser type
Cookies and usage data
2. How We Use Your Information
We use your data only for specific, legitimate purposes:
To process and manage hotel bookings
To communicate reservation details and customer support
To process payments securely
To improve our website and services
To send promotional offers only if you opt in
We do not use your data for unrelated or undisclosed purposes.
3. Sharing of Information
We only share your information when necessary:
With hotel partners to fulfill your booking
With secure payment processors for transactions
With service providers (e.g., IT, customer support) under strict confidentiality agreements
When required by law or legal processes
We do not sell or rent your personal data to third parties.
4. Data Retention
We retain your personal data only as long as necessary:
Booking records: up to 5 years for legal and accounting purposes
Customer support records: up to 2 years
Marketing data: until you withdraw consent
After this period, your data is securely deleted or anonymized.
5. Data Security
We implement appropriate safeguards, including:
Secure servers and encryption (SSL)
Restricted access to personal data
Regular monitoring for vulnerabilities
Payment information is handled by certified third-party providers compliant with industry security standards.
6. Your Rights
You have the right to:
Access your personal data
Correct inaccurate or outdated information
Request deletion of your data
Withdraw consent for marketing at any time
File a complaint with the National Privacy Commission
To exercise your rights, contact us at: csr@cocotel.com
7. Cookies and Tracking
We use cookies to:
Improve website functionality
Analyze traffic and usage trends
You can manage or disable cookies through your browser settings.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
Email: csr@cocotel.com